Webinar Overview

Liability insurance is more than an organizational expense; it is essential to protecting the stability, resources, and mission of organizations serving children, youth, and families. Yet leaders may not fully understand how their coverage responds until an incident occurs.

Through real-world claims scenarios from human service organizations, this interactive workshop explores what happens when risk becomes reality. Participants will examine cases where coverage responded as expected, policy limits proved inadequate, or coverage was challenged or denied. Together, they will explore the policy provisions, decisions, documentation, and reporting practices that influenced each outcome and what organizations could have done differently.

The session will also highlight emerging risk management strategies and practical approaches to preventing and reducing future claims. Participants will leave better equipped to evaluate coverage, engage insurance partners, strengthen organizational practices, and share responsibility for protecting the people they serve and the resources that sustain their mission.

Learning Objectives

By the end of the session, participants will be able to:

• Identify key liability policy provisions and coverage considerations that can significantly affect how an insurer responds when an incident becomes a claim.
• Understand emerging liability and claims trends affecting child- and family-serving organizations.
• Describe effective practices for incident documentation, claim reporting, and communication with brokers, carriers, legal counsel, and organizational leadership before and during the claims process.
• Apply lessons from real-world claims and learn practical strategies that peer organizations are using to reduce the frequency and severity of incidents.
• Recognize their own role in an organization-wide approach to risk, connecting everyday practice, leadership decisions, insurance coverage, and prevention to organizational sustainability and the protection of resources for children and families.

Attendance Certificates Available

*Must watch webinar LIVE to receive Certificate

*Each individual requesting a Certificate, must be registered and logged in to zoom under their own name.

If you have questions, please email Sarah.