Hiring, Supporting, and Retaining Quality Staff: What Evidence-Based Practices and Implementation Science have to Teach Us

  • 22 Sep 2021
  • 10:00 AM - 12:00 PM
  • Webinar


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  • $50 Non-Member Registration
    $25 Non-Member CEUs

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FREE Webinar to ACRC Members

$50 for Non-Members

FREE CEUs for ACRC Members

$25 for Non-Members

Hiring, Supporting, and Retaining Quality Staff: What Evidence-Based Practices and Implementation Science have to Teach Us

September 22            10am-12pm CT

Staff turnover is a continual hurdle for human services organizations, with turnover rates in child welfare in particular hovering between 20 – 40% for the past 15 years. Given the importance of human service work for our communities, families, and the general public, it is urgent that we address the revolving door currently observed in the human services workforce.

This interactive webinar will explore what evidence-based practices in human services can teach us about staff selection, onboarding and training methodologies, and long-term strategic planning to reduce turnover in human services organizations. Using evidence-based practice implementation as our jumping-off point, we will look at how implementation science offers us a framework to be more intentional when it comes to change-processes, and why it is critically important that we evaluate and understand our organizational cultures in order to ensure that the changes we seek are achieved in a timely manner, and aligned with organizational realities across all levels of clients, staff, and leadership.


-Peggy McElgunn, Esq.

Peggy McElgunn has over thirty years of experience working with nonprofit trade associations, professional societies, and accrediting organizations. Peggy has worked with over fifty national and international nonprofit organizations. While her role has been primarily as the Executive Director or CEO, she has held positions at all levels and managing all aspects of nonprofit work.

Peggy provides leadership vision and administrative guidance to Proven Quality Practices, an organization focused on closing the research to reality gap in human services. Through leadership in implementing Evidence-Based practices in both human services and healthcare, as well as work involving implementation science, PQP is able to provide organizations with tools, techniques, research and information necessary for scaling successful practices in human services delivery.

Peggy holds a BA in Political Science from the University of Rochester, Rochester, NY where she received a Certificate in International Relations simultaneously. She also holds a Juris Doctorate degree from George Mason University, Fairfax, VA. Peggy is a member of the Virginia State Bar and is licensed to practice law before all Virginia State Courts and Federal Courts in the Fourth District.

-Kurt Jensen

Kurt Jensen has six years of professional experience in communications with nonprofit clients and professional associations in the field of health & human services. Jensen has developed significant subject matter expertise on quality-focused research in health care, child welfare, implementation science, and accreditation. Jensen is an avid reader of books at the intersection of economics, behavior and organizational management (and currently recommends The Game Changer by Dr. Jason Fox).

-Zachary McElgunn

Zach McElgunn has experience in behavioral health research, including poster presentations, statistical analysis, and behavioral health narrative analysis through his work as a research assistant at the University of Virginia. He has worked with a number of associations in the healthcare and behavioral health spaces to maintain/pursue accreditations and certifications in their respective fields, to organize and hold conferences centered on continuing education, and to achieve quality standards in their delivery of care. Currently, his work sits at the intersection of implementation science, organizational culture, and third-party evaluation of systems of practice (i.e. accreditation in healthcare and behavioral health).

Zach holds a BA in English Literature and History from the University of Virginia, Charlottesville, VA, and is the Education Director for The Health Professions Network, The Alliance of Cardiovascular Professionals, and the VP of Education for Proven Quality Practices